Education
College of St. Benedict / St. John’s University St. Joseph, Minnesota
Study Abroad – Southwest China Normal University: Fall 2007
Bachelor of Arts Degree, Communications: December 2008 GPA 3.57 (4.0)
HubSpot Certified in Inbound Marketing: 2014
UnitedHealth Group Emerging Leaders Program: 2018
Work Experience
Optum
Communications Consultant
UnitedHealthcare Global
Senior Communications Specialist
Marketing & Communications Specialist
The Lutheran Home Association
Communications and Marketing Specialist
Gopher State One Call
Public Relations and Marketing Specialist
ACA International
Communications Specialist
Business Manager Assistant
Wells Fargo Home Mortgage
Conventional Loan Underwriter – OPUS Underwriting
Chanhassen Dinner Theatres
Server, Hostess and Cashier
Internships
United Way of Central Minnesota
Marketing Intern
CentraCare Health System
Public Relations and Communications Intern
Activities
Chaska Historical Society
Special Olympics of Minnesota
The Record – CSB/SJU Newspaper
Foreign English Teacher
Prison Ministry
> Administered church services for inmates at the Minnesota Correctional Facility in St. Cloud
Joint Events Council (JEC)
> Promoted a fun and unified community by organizing engaging, traditional and social events on CSB/SJU campuses
College of St. Benedict / St. John’s University St. Joseph, Minnesota
Study Abroad – Southwest China Normal University: Fall 2007
Bachelor of Arts Degree, Communications: December 2008 GPA 3.57 (4.0)
HubSpot Certified in Inbound Marketing: 2014
UnitedHealth Group Emerging Leaders Program: 2018
Work Experience
Optum
Communications Consultant
- Consult and partner with business leaders to develop and execute internal communication plans that reinforce the plans, strategies, mission and values of Optum and assigned business divisions.
- Write and develop content tailored to specific medium and audience requirements, and adapt writing style/tone to meet the needs of the specific message, leader, audience or channel.
- Analyze audience needs and business goals to recommend appropriate channels and tactics, and proactively seek out and promote new avenues for communication efforts.
- Use qualitative and quantitative measurement and evaluation processes to assess the effectiveness of communications such as web and email analytics, employee surveys, focus groups, site visits and direct feedback.
- Identify lessons learned and recommend changes for future campaigns based on past results.
- Supported OptumInsight, Optum Global Operations, Optum Talent Office and Optum Human Capital.
- Communications lead for OptumInsight Employee Action Group.
- UnitedHealth Group Culture Ambassador and Innovation Advocate.
UnitedHealthcare Global
Senior Communications Specialist
- Developed messaging, content and distribution channels for leader communications including broadcast emails, Town Halls and other employee meetings, visibility tours and blogs.
- Consulted with leaders and managers on best practices for communicating with employees.
- Worked closely with Human Capital partners to facilitate employee focus groups and analyze Vital Signs employee engagement survey data.
- Compiled content for monthly employee newsletter.
- Maintained company's intranet and internal employee community site.
- Co-leader of organization's Employee Engagement Council.
- UnitedHealth Group Cultural Ambassador and alum of UnitedHealth Group's Emerging Leaders Program.
Marketing & Communications Specialist
- Developed and managed persuasive and effective market communications to a range of B2B, B2C and internal audiences.
- Designed and coordinated internal and external company communications.
- Monitored company media including website, social media and communication management tools.
- Favorably influenced intended audiences and shaped market perceptions through convincing and consistent key messages.
- Managed the development and distribution of messaging designed to elevate the UnitedHealthcare Global identity and market presence, position UnitedHealthcare Global as a thought leader in the competitive environment and aid the growth and strength of the business.
- Differentiated UnitedHealthcare Global products, programs and capabilities in highly competitive global markets.
- Content development lead for Internal Communications Council.
- Editor for internal and external newsletters and publications.
The Lutheran Home Association
Communications and Marketing Specialist
- Collaborate with team to develop unique, creative and strategic concepts that align with organization's brand and resonates with audience
- Work with internal stakeholders to help with the development and execution of a communication plan for TLHA programs and facilities by planning, creating and producing relevant and compelling communications and marketing materials
- Assist with internet and website maintenance and development, e-communications, social networking sites, fund raising letters and video production
- Ensure consistency of brand and design elements in all printed and published materials
- Maintain knowledge and awareness of best practices to promote TLHA and Jesus Cares Ministries.
Gopher State One Call
Public Relations and Marketing Specialist
- Develop and implement a communications plan to help launch public relations and marketing initiatives
- Responsible for social media platforms such as Facebook, Twitter, Google+, YouTube and LinkedIn
- Provide GSOC training and education by conducting damage prevention seminars throughout the state
- Proactively identify areas for improving GSOC’s message and develop new approaches to extend outreach around Minnesota and the Midwest
ACA International
Communications Specialist
- Generated topics, conduct research and facilitate interviews for feature stories and articles published in company’s publications including monthly newsletters, web content, broadcast emails and magazines
- Created articles and develop content that pertains to different categories of ACA membership including health care, creditors, asset/debt buyers and collection agencies
- Acted as associate editor for all content development for legal and government affairs publications
Business Manager Assistant
- Managed grocery promotions, price changes and the addition of new item events within the client’s proprietary system, as well as SuperValu & Acosta systems
- Created and monitored weekly ad, temporary price reduction, and everyday low price contracts for both SuperValu Corporate Retail and Wholesale Independents
Wells Fargo Home Mortgage
Conventional Loan Underwriter – OPUS Underwriting
- Analyzed information on appraisal report for consistency and completeness to determined that appraisal report had been professionally completed and logically supports the value
- Provided consistent decisions through rapid, proactive and quality service
Chanhassen Dinner Theatres
Server, Hostess and Cashier
Internships
United Way of Central Minnesota
Marketing Intern
- Assisted with event planning and preparation, as well as taking photos of events in the community
- Interviewed local volunteers and wrote “How I Live United” stories for various internal and external publications
CentraCare Health System
Public Relations and Communications Intern
- Wrote, designed and edited forms of communication including external publications, brochures, handouts and advertisements on patient care and public relations topics
- Developed and administered multiple campaigns for the St. Cloud Hospital
Activities
Chaska Historical Society
- Volunteer at the Chaska History Center
- Wrote, designed and edited annual newsletter for members and community
- Photographed artifacts that came into the Center to be preserved
- Worked with local printing company to create updated letterhead and brochures
- Helped History Center adopt a social media strategy
Special Olympics of Minnesota
- Supervised and assisted special needs athletes in various activities and events
- Organized special events for athletes during off-seasons between sports
- Volunteer photographer for various events sponsored by Special Olympics of Minnesota
The Record – CSB/SJU Newspaper
- Performed duties as a copy writer, photographer and circulation manager all throughout college
Foreign English Teacher
- Taught English to Chinese students at the Primary School of Beibei in Chongqing and the Tuopai Experimental School in Shehong
Prison Ministry
> Administered church services for inmates at the Minnesota Correctional Facility in St. Cloud
Joint Events Council (JEC)
> Promoted a fun and unified community by organizing engaging, traditional and social events on CSB/SJU campuses